Job Title: Senior Manager

Job Description

Job Title: Senior Manager	Job Code:
Department:  Buzz4Hotels - Sales	Location:  Mumbai, Hyd, Noida, Blore
Type of job:  Full time	Date revised of job description: (DD/MM/YYYY)
Manager / Supervisor’s job title:    Area Sales Manager/Zonal Manager/Cluster Head	CTC Bracket : 9.50 Lacs p.a. (Metros)                          9 Lacs p.a.(Non metros)

Qualification required: Graduate/ MBA in Hotel/T &T	Alternate Qualification allowed: Graduates/ PG in Hotel / T&T
Minimum and maximum years of (relevant) experience: 7-10 years in hotel/travel tourism/business travel	Minimum and maximum age bracket for this position: 30-33 yrs
Special skills required (soft skills): Strong Communication skills, Interpersonal Skills, Team building, Negotiation Skills	Special skills required (Technical skills):

Key Result Areas (KRAs) associated with  job

Setting Team and Individual Targets: - subsequently motivating team to work towards achieving it. Responsible for driving sales by developing his team, continuous mentoring his team members to achieve maximum Revenue. Tap various MICE movements/ FITs etc. of the corporates.

Create & Maintain relationship with existing clients, acquire more new clients (via cold calls, references) and generating References.

Handling all the operational issues as well as customer complaints and grievances.

To ensure that proper training should be conducted for all executives in sales as per the training modules prepared by Corporate Training department.

Monitoring & analysing of DSRs of the team on regular basis, & train them as per needs in order to drive team performance to meet the set goals

Should be able to maintain high retention in team.

Routine activities associated with  job (Please have separate sections for accountable, responsible)

Activities accountable for

Monitoring of DSRs of the staff & provide necessary inputs whenever needed from time to time to drive & meet sales targets.

Prepare monthly report target vs achievement report.

To supervise the work of employee and to conduct performance evaluation of  & encourage them to do the better

Activities responsible for but not accountable for

To ensure that all over dues, outstanding are under control.

Coordinates with all departmental heads for smooth functioning of the company process

Responsible for managing the collection of existing customers.

To handle Grievance if any in coordination with HR

To ensure all HR and administrative activities such as attendance, expense voucher, clearance, confirmation, assessment, grievances are handled by the HR resource within turnaround time.

Interaction with internal customers (names and nature of interaction)	Interaction with external customers(names and nature of interaction)
Contracting team	Corporates
Operations team	Suppliers/ vendors
HR
Details of reporting  jobs ( mention jobs  that are reporting to this job)
Job title	Number of employees
Employees with same job title
Job title 1: Manager
Job title 2: Assistant Manager/ Deputy Manager
Job title 3: Senior executive/ executive

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